How to Add Your Hosting Email Account to Microsoft Outlook

Microsoft Outlook lets you send and receive email from your ConsulHosting email account on a Windows or macOS computer, an Android phone or tablet, or an iPhone or iPad. This guide explains how to manually set up your email account in the different versions of Outlook.

Note This guide is intended for email accounts included with ConsulHosting web hosting. If you use an external email provider, use the server settings supplied by that provider.

Add an email account to the new Outlook for Windows

1. Open Outlook. If the account setup screen does not open automatically, click the gear icon in the top-right corner, open Accounts and Your accounts, and then click Add account.
2. Enter your full email address and click Continue.
3. Select IMAP if Outlook asks you to choose an account type.
4. Enter the password for your email account, click Show more, and disable Use recommended settings if necessary. Then enter the following details:

Note Replace example.com with the domain name used by your email address. For example, if you use [email protected], enter mail.example.com and smtp.example.com.

5. Click Continue.
6. Click Done to complete the setup.

Outlook will now synchronize your email messages and folders. This may take some time, depending on the size of your mailbox.

Add an email account to classic Outlook for Windows

If Outlook has a File tab in the top-left corner, you are using classic Outlook.

1. Open Outlook and click File in the top-left corner.
2. Click Add Account.
3. Enter your full email address, open Advanced options, and select Let me set up my account manually.
4. Click Connect and select IMAP.
5. Enter the following details:

Note Replace example.com with the domain name used by your email address.

6. Click Next, enter the password for your email account, and click Connect.
7. Click Done to complete the setup.

Outlook will now synchronize your email messages and folders with the mail server.

Add an email account to Outlook for macOS

1. Open Outlook. In the menu bar, click Outlook, Settings, and then Accounts.
2. Click Add Account. If you have not set up an account before, this screen may open automatically.
3. Enter your full email address and click Continue.
4. Select Not [provider name]? if Outlook chooses the wrong provider, and then select IMAP.
5. Enter the password for your email account and the following details:

Note Replace example.com with the domain name used by your email address.

6. If prompted, choose whether you want to synchronize the account through Microsoft Cloud or directly through IMAP, and click Sign In.
7. Click Done to complete the setup.

Outlook will now synchronize your email messages and folders with the mail server.

Add an email account to Outlook for Android or iOS

1. Install Microsoft Outlook from the Google Play Store or the App Store and open the app.
2. Tap Add Account when opening Outlook for the first time. If you have already added an account, tap Inbox or your profile picture in the top-left corner, tap the gear icon at the bottom, and then select Accounts, Add Account, and Email Account.
3. Enter your full email address and tap Continue or Add Account.
4. Select IMAP when Outlook asks you to choose an email provider. If Outlook has selected the wrong provider, tap Not a [provider name] account? in the top-right corner and select IMAP.
5. Enter the password for your email account, enable Use Advanced Settings, and enter the following details:

Note Replace example.com with the domain name used by your email address. Make sure you include the colon between the server name and the port number.

6. Tap Sign In or the checkmark icon. If Outlook asks for permission to synchronize your IMAP account with Microsoft Cloud, read the notice and tap Continue if you want to use the account in Outlook.
7. Select Maybe Later if you do not want to add another account and configure notifications as desired.

Outlook will now synchronize your email messages and folders with the mail server. Because the account was added using IMAP, your calendar and contacts will not be synchronized.

Troubleshooting Email Setup in New Outlook

Are you having trouble adding your email account to the new Outlook for Windows? There are several possible causes. Sometimes, you may see the following error message:

Something went wrong. Try again. You may need an app password.

This error does not necessarily mean that your password is incorrect. It can also be caused by incorrect server settings or previously stored account information in the Microsoft Cloud.

Check Your Email Account and Server Settings

First, check whether you can log in to webmail using your email address and password. If this works, make sure you have entered the correct incoming and outgoing mail servers, ports, and security settings in Outlook. Use the server settings provided earlier in this guide.

Also, check in DirectAdmin whether the hostnames you use for your incoming and outgoing mail servers are covered by a valid SSL certificate. For example, if you use mail.example.com and smtp.example.com, both hostnames must be included in the certificate or covered by a valid wildcard certificate.

Issues After Changing Your Hosting Provider

The new Outlook for Windows uses the Microsoft Cloud for IMAP accounts. If your email address was previously hosted by another hosting provider or mail server, Microsoft may still have the old mail server information stored.

As a result, Outlook may fail to connect to your new mail server, even when all settings are correct.

You can check whether this might be the cause by temporarily creating a new email account, such as [email protected]. Then try adding this account to the new Outlook using the same mail server settings. If the new account works but your existing email address does not, this is a strong indication that Microsoft may still have old server information stored for your original email address.

You can try resolving the issue by following these steps:

1. Open the new Outlook and click the gear icon in the top-right corner.
2. Go to Accounts and then Your accounts.
3. If the affected email account is still listed, click Manage and then Remove.
4. Select Remove from all devices to remove the account and its associated data from the Microsoft Cloud.
5. Try adding your email account again using the correct server settings.

Note Removing an account from all devices may result in the loss of data stored only in the Microsoft Cloud. Make sure this information is saved elsewhere before removing the account. Your email account at ConsulHosting will not be deleted.

If the problem persists or the email account is no longer listed in Outlook, contact Microsoft Support and ask whether an old IMAP server connection is still associated with your email address. You can also mention the technical error message, such as Changing the ImapRemoteServerInfo is not allowed.

Use an Alternative Email Client

If you still cannot add your email account, try classic Outlook for Windows or another email client, such as Mozilla Thunderbird.

These applications connect directly to your mail server and do not depend on IMAP server information stored in the Microsoft Cloud.